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Everything You Need To Know...

Our T&C Documents:

In general, our Terms & Conditions cover a range of important aspects, including who is permitted to use our website, accepted payment methods, potential future changes to our offerings, warranties provided to customers, intellectual property rights, our right to suspend or cancel accounts, and much more. If you have any questions, please contact us via email; hello@crushedraspberrydesigns.com

Terms of Use:

By using our website and/or if you make a purchase on the website, you  confirm that you accept these terms in full and that you agree to comply with them. If you do not agree to these terms, please do not use our website or make a purchase. We will also ask you to accept these terms when registering for an account and/or making a purchase. 

 

When you buy products from Crushed Raspberry Designs, you are agreeing to these terms and conditions below. We have written this document in plain English, and under section headings, so that you can easily navigate the document and understand the relationship between us.

 

Definitions

a) “Crushed Raspberry Designs" means , also referred to as “we” or “us” in these terms and conditions.

b) “Force majeure” means any clause affecting the performance by Crushed Raspberry Designs of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

c) “Working days” means Monday to Friday, excluding Bank or other public holidays.

ACCEPTABLE USE OF OUR WEBSITE:

You may not use our Website:

  • In any way that breaches any applicable local, national or international law or regulation, in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way; to bully, insult, intimidate or humiliate any person.

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

  • To upload terrorist content.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site.

  • Not to provide fake or misleading Buyer Reviews.

  • Not to access without authority, interfere with, damage or disrupt any part of our Website.

  • Not to access without authority, interfere with, damage or disrupt any equipment or network on which our Website is stored.

  • Not to access without authority, interfere with, damage or disrupt any software used in the provision of our Website.

  • Not to access without authority, interfere with, damage or disrupt any equipment or network or software owned or used by any third party.

About YOU:
To make a purchase on the Website, you need to:

  • be at least 18 years old;

  • have a credit or debit card that our payment service provider accepts; and

  • be authorised to use that credit or debit card (e.g. its in your name and/or you’re permitted to use it).

We do not store any information in relation to your payment method. This is processed and stored by the designated payment provider.

You must keep your account details safe. If you choose to register on the Website, by providing us with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party or allow a third party to access your account. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us via Email: hello@crushedraspberrydesigns.com

1. Information About Us and How to Contact Us

We are CRUSHED RASPBERRY DESIGNS. You can contact us by any of the following methods:

Email: hello@crushedraspberrydesigns.com

Phone: 07790 575537        

Correspondence Address: 114 Bath Road, Cheltenham, Gloucestershire, GL53 7JX  

2. Orders

a) All contracts of sale made by Crushed Raspberry Designs shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (“the customer” ) with whom Crushed Raspberry Designs is dealing. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Contracts Regulations 2014.

b) All orders are subject to acceptance and to availability of the goods ordered. Crushed Raspberry Designs is entitled to refuse any order placed by you.

c) You undertake that: 1. all details you provide to us for the purpose of purchasing goods or services offered on our website are correct and 2. the credit or debit card you use to make a purchase from us is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

3. How to Place an Order

a) You can place an order via our website www.crushedraspberrydesigns.com following the prompts given or by calling us on 07790 575537

b) Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information. Please ensure you check the details are correct and contact us at your earliest convenience if anything is incorrect or not as expected.

c) The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:

i) the product you ordered being unavailable from stock;

ii) a product pricing or description error;

iii) our inability to obtain authorisation for your payment; or

iv) we are unable to meet a delivery deadline you have specified.

d) Once you have set up your account with us as part of the order process, you will be able to access your order details from our website.

4. Prices & Payment

All prices for products on the Website include any applicable VAT at the applicable current rate chargeable in the UK for the time being. Prices for products may change from time to time, but changes will not affect any order you have already placed.

 

Products on the Website can only be delivered to Mainland UK addresses.

Payments for all products must be paid in Pound Sterling and can be paid for via our third party payment provider,  at checkout. Payment will be taken when you submit your order and you will then receive an email order confirmation.

a) All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering information.

b) Crushed Raspberry Designs reserves the right to change prices without prior notice.​

c) Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the despatch of your good(s) or provision of service to you.

d) You confirm that the credit/debit card that is being used is yours

e) All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

f) All prices and charges on our website are quoted in Pounds Sterling. All product prices include VAT, but exclude any delivery costs. These are calculated as part of the checkout process, based on the delivery service chosen, the delivery location and the size or weight of your products. We take all reasonable care to ensure that the price of the products advised to you is correct. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

g) If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

h) Payment for your order is made at the point of placing the order. For website orders please see our Payment Options page for a full list of payment options. For telephone orders we accept payment with most types of credit and debit card (Visa, Mastercard or Maestro).

i) We will advise you if your payment details cannot be authorised for any reason or if your cheque has failed to clear. We will then arrange for payment to be made by another method.

j) You own a product once it has been delivered and we have received payment in full.

5. Delivery, Title and Risk

a) Any time or date stated for delivery is an estimate only. Crushed Raspberry Designs makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time.

b) If Crushed Raspberry Designs is unable to deliver the goods within 30 days of the date of order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Crushed Raspberry Designs in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Crushed Raspberry Designs after the above date, but before delivery of the goods or notification from Crushed Raspberry Designs that the goods are ready for delivery.

c) Crushed Raspberry Designs does not accept liability for shortages or damage to deliveries unless the Customer notifies Crushed Raspberry Designs of the shortage or damage in writing within 7 days of receipt of the delivery.

d) The customer has to accept the goods when they are ready for delivery.

e) Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the Customer.

f) Title in the goods does not pass to the Customer until payment is received in full by Crushed Raspberry Designs.

g) We will deliver your products to the address you provide us at the time you place your order.

h) We can only deliver within the UK mainland. Also note in the event you arrange for our products to be taken outside of the UK mainland we will only be able to organise exchanges/returns from UK mainland addresses, therefore we recommend your order is checked prior to onward shipping. It is also important that your goods are checked at this point, as we will not accept liability for damage caused by your third party carrier - We normally deliver within 3-5 working days, however some locations at the furthest corners of the Country can take longer and depends on the service Royal Mail is providing at any given time. Please contact us if you require further clarification.

​i) If a product is unavailable from stock or our supply of the products is delayed by an event outside our control (i.e. a delay from our suppliers or adverse weather conditions) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In the event that you do not choose to end the contract in these circumstances, we reserve the right to cancel the contract and we will write to you to inform you of this and will refund you in full for any money you have paid in advance for the product.

j) If the products are lost or damaged in transit, please let us know immediately by contacting our team on; 07790 575537. In order to make sure we have all the relevant information please also email us a brief description of the issues and accompanying photos to; hello@crushedraspberrydesigns.com

k) Products will be your responsibility from the time of delivery of them to the address you gave us.

l) Please check our delivery page for specific details on each of our delivery services.

6.  Product Specifications

a) Crushed Raspberry Designs makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities without prior notice.

b) If Crushed Raspberry Designs cannot supply the goods ordered by the Customer, Crushed Raspberry Designs reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Crushed Raspberry Designs in respect of that order. This shall be the sole remedy of the Customer in these circumstances.

7. Our Products

a) Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown.

b) Any products identified as 'End of Line' in the product description are discontinued items of which we will not get any more stock. This means that we will be unable to source parts or exchange this product for a new equivalent in the event of a problem. This is reflected in the price of the products. All products are new and sold as new. This status and discount does not affect your statutory right to a refund in event of dissatisfaction. Please refer to our refunds policy within our Terms which applies to all products sold.

c) If you wish to make a change to the product you have ordered, following order but before despatch, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

8. Errors and Omissions

a) Crushed Raspberry Designs makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the fast-moving nature of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Crushed Raspberry Designs will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Crushed Raspberry Designs liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Crushed Raspberry Designs after the manifest error has been discovered.

b) A ‘manifest error’, as the term is used in paragraph above, means, in relation to an incorrect price, a price quoted in error by Crushed Raspberry Designs which is more than 10% less than the price that would have been quoted had the mistake not been made.

9. Warranties and Returns:

Due to items being made to order, we do not offer returns or refunds on products.

a) Crushed Raspberry Designs is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below.

b) All goods supplied by Crushed Raspberry Designs are deemed to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. If you purchase goods in the course of your business, all other express or implied terms or warranties relating to the goods are excluded to the fullest extent permitted by law. Subject to this, however, goods are not tested or sold as being fit for any particular or for use under specific conditions, unless expressly agreed in writing. All services provided by Crushed Raspberry Designs will be provided with reasonable skill and care and within a reasonable period. If you purchase services in the course of your business, all other express or implied terms or warranties relating to the services are excluded to the fullest extent permitted by law.

c) Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 Crushed Raspberry Designs does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

d) In the event that Crushed Raspberry Designs, at its discretion (unless the Consumer Contracts Regulations apply), agrees to accept the return for credit of unwanted products, the goods must be returned within the guidelines of the Returns Policy.

We ask that any returns comply with the requirements listed below, so please make sure you read this through before beginning the returns process.

Which items cannot be returned?
Any items that have been personalised for you or that have been made to your specification, such as where the products are tailor-made or you have requested that they contain a name or initials, cannot be returned, so please do check all personalisation and customisation carefully before you make a purchase - - We currently do not accept personalisation of items at this moment in time, but we will be in the future.

Damages and issues

Please inspect your order and contact us straight away if the item is defective, damaged or if you receive the wrong item. As proof of damage, photographs will need to be taken at the time of receipt of the goods and email sent to hello@crushedraspberrydesigns.com explaining the issue, along with photographs. 


Preparing Your Return:
If a return for a product has been agreed, all items must be returned in the original packaging provided.
Fragile items (such as glassware, ceramics, rolled artwork or paper creations) must be repackaged exactly as they arrived, and wrapped carefully in the protective packaging they came with originally.
Where provided, any packaging such as dust bags and clothing tags should be included with your return.
The item(s) should be returned unused, unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original packaging might not be accepted and may be sent back to you.

10. Crushed Raspberry Designs' Liability:

a) Crushed Raspberry Designs shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, (including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. (“Financial loss” in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Crushed Raspberry Designs liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid.

b) Nothing in this agreement shall limit Crushed Raspberry Designs' liability for death or personal injury caused by its negligence.
 

11. Promotional Offers

On occasion Crushed Raspberry Designs chooses to run promotions and offers on selected products or lines. Qualifying promotions and offers will be automatically applied to your order both on the website and in-store and are subject to the below terms and conditions:

• With the exception of free delivery offers, promotions cannot be used in conjunction with any other offers

•Offers are valid only on the full-price products indicated

•Offers are valid for limited-time periods except clearance sale items

•Gift Cards are exempt from all offers

•If an item is returned for a refund that brings the amount spent below any qualifying amount, the refund may be reduced to reflect this

•All offers are subject to stock availability. Crushed Raspberry Designs reserves the right to amend, withdraw or extend offers at any time, without prior notice.

12. Health and Safety

a) In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, Crushed Raspberry Designs confirms that the goods it supplies as a distributor do not present a hazard to health and safety (1) when properly used for the purpose for which they are designed, and (2) if the Customer takes reasonable and normal precautions in their use.

13. Force Majeure

a) Where, in spite of its reasonable efforts, Crushed Raspberry Designs is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

14. The Consumer Contracts Regulations 2014

a) Contracts for the purchase of goods by a customer not acting in the course of a business and made over the telephone or through the Crushed Raspberry Designs website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Contracts Regulations 2014 (“the Regulations”).

b) If the Regulations apply, Customers may cancel goods purchased from Crushed Raspberry Designs by sending a written notice of cancellation by post addressed to Crushed Raspberry Designs, c/o 114 Bath Road, Cheltenham, Gloucestershire, GL53 7JX or call; 07790 575537 or by e-mail; hello@crushedraspberrydesigns.com

c) The notice of cancellation must be sent within 14 working days of the date of delivery after the goods are received.

d) The Customer will be responsible for the cost of returning the goods if they exercise this right of cancellation under the Regulations. If the Customer does not actually return the goods to Crushed Raspberry Designs the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

e) The Customer is under a duty to retain possession of the goods whilst awaiting return to Crushed Raspberry Designs and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if they fail to comply with this obligation.

15. General

a) Nothing in these terms and conditions affects your statutory rights as a consumer.

b) If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

c) Any waiver of a breach of this Agreement must be in writing.

d) Any variation of this Agreement must be in writing and signed by a duly authorised Crushed Raspberry Designs official.

e) The headings are for convenience only and shall not affect the interpretation of these terms and conditions.

f) Any notices given under these terms and conditions shall be in writing and sent: (1) by first class pre-paid post to the last known address of the party, or (2) by e-mail to the last notified e-mail address of the party.

g) The notice shall be deemed served: (1) two working days after posting, or (2) after system confirmation of e-mail delivery.

h) These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

i) Crushed Raspberry Designs may, at its discretion, record telephone transactions for staff training and quality control purposes.

j) Crushed Raspberry Designs reserves the right to change or amend these terms and conditions at any time and without prior notice.

17. Right to Change your Mind

a) Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013.

18. Privacy

a) We understand that you care how information about you is used and shared and we appreciate your trust in us to deal with it sensibly.

b) We will only use your personal information as set out in our Privacy Policy.

19. Customer Surveys & Reviews

a) After your order has been completed we may contact you with a short customer survey. We would be very grateful if you could complete it as it will help us to continue to improve our customer service. Some sections of these surveys will be posted on our website using your name and location (i.e. initial, surname, county). If you would prefer that your comments aren't used in this manner please let us know.

b) After your order has been delivered, we may contact you to ask you to leave a review of the product(s) you have ordered. Submitted reviews will automatically appear on the relevant product page but we reserve the right to alter or remove reviews in the following cases:

i) The review is not relevant to the actual product itself, i.e. applies to the service you received from Crushed Raspberry Designs

ii) The review contains language that could be considered offensive to other users.

iii) The review contains spelling errors or grammatical mistakes that affect the readability of the review and presentation of the page. Please note that in this case, the review will normally be amended, as long as it doesn't conflict with the first two conditions.

PRIVACY POLICY:

DISCLAIMER

This website is brought to you by Crushed Raspberry Designs and our contact information is as follows:

Address: c/o 114 Bath Road, Cheltenham, Gloucestershire, GL53 7JX

Email: hello@crushedraspberrydesigns.com

Phone: 07790 575537

For the purposes of data protection this policy refers to the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018 or any subsequent, and successor, legislation. Joanna Perks at Crushed Raspberry Designs is the data controller for the personal information we hold about you.We are committed to protecting and respecting your privacy. We are the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data).This policy (together with our terms and conditions) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Privacy Policy.

 

What you need to know...

 

What Kind Of Information Do We Collect? 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How Do We Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why Do We Collect Information?

We collect such Non-personal and Personal Information for the following purposes:1.To provide and operate the Services;2.To provide our Users with ongoing customer assistance and technical support;3.To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;4.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 5.To comply with any applicable laws and regulations.

 

How Do We Store, Use, Share & Disclose Your Personal Information?

Crushed Raspberry Designs  is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by Crushed Raspberry Designs adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How Do We Communicate With You?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our T’s & C’s, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

COOKIES and What are Cookies?

Cookies are perfectly safe little text files that are stored on your computer when you visit web pages. We use cookies like this to make our website more usable. For example, it's cookies that allow us to keep track of what you've put in your basket and remember you when you come back to our site later. Cookies are really useful and not at all dangerous. We're dedicated to privacy, so we don't store really personal information such as credit card details in cookies. All we use them for to improve your experience of the site. Types of Cookies we use. We do not ask for any sensitive information such as disability, sexual orientation or written payment details when communicating with us. We recommend that you don’t share this information with us.

 

Below are a list of the cookies that we use on this site. Each cookie falls under the category of either 'essential cookies', 'functional cookies', 'performance cookies' or 'targeting cookies'.

 

This is not an exhaustive list:

  • COOKIE NAME - PURPOSE - DURATION - COOKIE TYPE

  • XSRF-TOKEN - Cookie for fraud detection of calls - Each Session - Essential

  • Hs - Security Cookie for Hive (legacy) - Each Session - Essential

  • SvSession - Session cookie for identification - 6 months - Essential

  • SSR-caching - Performance cookie for rendering - 24 hours - Essential

  • TS* - Cookies for attack detection - Each Session - Essential

  • BSession - Used for system effectiveness measurement - 24 hours - Essential fedops.logger.sessionId - Tracking session errors and issues (resilience) - 12 months - Essential

  • _wixAB3|* - Cookie for site experiments - 6 months - Essential

  • server-session-bind - Cookie for API protection - Each Session - Essential

  • client-session-bind - Cookie for API protection - Each Session - Essential

 

NOTE: The following apps and integrations may place additional cookies on our site whilst you are using our site - third-party apps or third-party integrations (e.g. WIX, Google Analytics, Facebook Ads) may place cookies on our site.

 

The bit we cannot control:

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Policy Updates & Withdrawal of Consent

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How Can Visitors Withdraw Their Consent?

If you don’t want us to process your data anymore, please contact us via email; hello@crushedraspberrydesigns.com or send us a letter to: Crushed Raspberry Designs c/o 114 Bath Road, Cheltenham, Gloucestershire, GL53 7JX.

 

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@crushedraspberrydesigns.com or send us a letter to:

Crushed Raspberry Designs c/o 114 Bath Road, Cheltenham, Gloucestershire, GL53 7JX.

 

DELIVERY & ORDER POLICY:

Order Process - AS EASY AS 1, 2, 3:

1.Please allow 2 to 3 business days to process your order

2.You will receive an email shortly after placing your order with us confirming we have your order & payment

3.We will then let you know via email when your order is on the way. This is typically within 3 to 5 business days from receiving your order and payment in full

Shipping Policy:

At Crushed Raspberry Designs, we are committed to providing products to our customers in a timely and cost-effective manner. Our shipping methods are designed to minimize environmental impact, and our packaging is made from recycled and biodegradable materials. We strive to keep our shipping costs reasonable and transparent to ensure a positive customer experience.
 

UK Delivery:

Our shipping policy is simple and straightforward. We aim to process and ship all orders within 3-5 business days. Once your order has been shipped, you will receive an email to confirm that your items are on their way. 

 

Europe & International Delivery:

We are looking at how we can offer international shipping to bring joy & smiles to customers worldwide - Keep an eye out!


We believe in transparency and open communication. If you have any questions about our shipping methods or costs, please feel free to contact us.

💌**FREE UK delivery**
We use Royal mail 1st class delivery or Tracked 48 hours, within a 'Biodegradable Bag' or recyclable packaging. This protests the contents whilst thinking about sustainability.
* We use the Full Address including the POSTCODE that you provide and can't be held responsible if the details you provide are incorrect.

 

*FREE delivery is to ONE UK address. If your purchase is to be delivered to more than ONE address, you will be advised & charged accordingly for the other addresses requested.

Returns Policy:

At Crushed Raspberry Designs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, contact us.

Returns and Refunds

Due to items being made to order, we do not offer returns or refunds on products. 

 

Damages and Issues

Please inspect your order and contact us straight away if the item is defective, damaged or if you receive the wrong item. 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Product Care Instructions:

At Crushed Raspberry Designs, we want you to be completely satisfied with your purchase and would like you to extend the life of the product as much as you can.

 

1. Handmade 100% Cotton Tote Bags:

- Wipe clean only with a damp cloth as the cotton is protected with a PU coating, as this coating makes the bag water-repellent

- Whilst using the bag, DO NOT overload capacity of the bag as this may effect the longevity of its use 
 

2. Printed Canvas Bags:

  • Hand Washing:

    • Brush and shake off any loose dirt or crumbs from the bag. 

    • Fill a basin with cool water and add a small amount of eco-friendly washing detergent. 

    • Soak the bag in the water for at least 10 minutes. 

    • Gently rub any stains with a soft sponge or fabric brush in a circular motion. 

    • Rinse the bag thoroughly with clean, cool water until all detergent is removed. 

    • Allow the bag to dry naturally by hanging it up, avoiding wringing. 

  • Machine Washing (If Necessary):

    • Turn the bag inside out to protect the printed design. 

    • Wash on a delicate cycle with cold or lukewarm water. 

    • Use a mild detergent, avoiding bleach and fabric softener. 

    • Air dry the bag to preserve its shape and durability. 

  • Ironing (If Necessary):

    • If the bag has become wrinkled during washing or drying, you can use a low-heat iron to gently press out any creases. 

    • Iron the bag inside out to avoid direct contact between the iron and any printed or decorated surfaces. 

  • General Tips:

    • To keep your printed design looking bold, washing is not recommended. 

    • Canvas bags are durable and sturdy, making them a great choice for 'everyday use'. 

3. Printed T-shirts & Hoodies:

**Before washing, turn the t-shirts inside out to protect the print from rubbing against other clothes & surfaces**

  • Cold Water:

    Wash with cold water (30°C or lower) to prevent prints from fading or deteriorating over time. 

  • Gentle Cycle:

    Use a delicate or gentle cycle on your washing machine to minimise friction. 

  • Mild Detergent:

    Use a mild detergent, as harsher detergents can cause the ink to fade or discolour. 

  • Avoid Bleach and Fabric Softener:

    Avoid using bleach and fabric softener, as they can damage the print and fabric. 

  • Wash with Like Colours:

    Wash with similar colours to prevent color bleeding. 

  • Avoid Overloading the Washer:

    Overloading the washer can cause the print to rub against other clothes and potentially damage it. 

Drying:

  • Air Dry: The best way to dry printed t-shirts is to hang them up to air dry. 

  • DO NOT Tumble Dry - This may cause the prints to fading or cracking. 

  • Avoid Direct Sunlight: Avoid storing t-shirts in direct sunlight, as this can cause the print to fade. 

Framed Prints:

- Wipe the frames & front with a damp cloth only or use a microfibre cloth

If you have any questions about how to care for your goods , please don't hesitate to reach out to us.​

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